Terms of Service

Agreement to Terms

These Terms of Service (“Terms”) govern your use of the Oxnard Jewelry Repair website (oxnardjewelryrepair.com) and the jewelry, watch, and related repair services we provide from our shop in Oxnard, California. By using our website, contacting us, or leaving jewelry with us for repair, you agree to these Terms.

If you do not agree with any part of these Terms, do not use our website or services.

About Our Services

Oxnard Jewelry Repair is a local jewelry repair business serving Oxnard, Ventura, Camarillo, Port Hueneme, Thousand Oaks, and the surrounding Ventura County area. Our services include but are not limited to:

• Ring resizing, prong re-tipping, shank rebuilds, and laser welding repairs.
• Chain and necklace solder repair, clasp replacement, and length adjustments.
• Bracelet repair, including tennis bracelets and clasp replacements.
• Earring post replacement and stud restoration.
• Stone replacement, gemstone setting, and diamond matching.
• Watch battery replacement, band swaps, crystal repair, and crown work.
• Jewelry cleaning, polishing, and restoration.
• Engraving and personalization.

Repair Estimates and Authorization

Every repair begins with a free written estimate. We will not begin any work until you have approved the estimate in person, by phone, by email, or by signing the repair ticket. The price quoted on the written estimate is the price you will pay, unless we discover additional work is required during the repair — in which case we will contact you for re-authorization before proceeding.

If we cannot reach you within 90 days of providing an estimate on an unauthorized repair, we reserve the right to consider the item abandoned (see “Abandoned Property” below).

Pricing and Payment

Prices for our services are listed on our website and on the written estimate we provide. Prices may change without notice on the website, but the price on your signed estimate is locked for that specific repair. We accept cash, all major credit and debit cards, and approved electronic payment methods. Payment is due in full upon pickup.

Sales tax is added at the current California state and Ventura County rates where applicable.

Warranty on Repairs

We provide a sixty-day warranty on the workmanship of every repair we perform, starting from the date you pick up the finished item. If the repair fails because of our workmanship — for example, a soldered chain breaks at the same solder point, or a re-tipped prong fails — we will re-do the repair at no charge.

The warranty does not cover:

• New damage caused by impact, abrasion, exposure to chemicals, or normal wear after the repair.
• Failure of a different part of the same item (for example, a different prong, a new crack, or a different chain link).
• Items damaged by attempted repair by another jeweler after our work.
• Worn-out batteries (watch batteries are warrantied for one year against premature failure only).
• Damage caused by removing or altering our work.

Risk of Loss or Damage

We treat every item left in our care as if it were our own. Repair work, however, involves heat, pressure, chemicals, and precision tools. While we use modern equipment and experienced jewelers, there is always a small risk that an old, brittle, or previously damaged item may not survive a repair attempt. We will discuss known risks with you in writing before beginning any high-risk repair.

Our maximum liability for any single repaired item is limited to the appraised or declared value of that item, up to a maximum of two thousand five hundred dollars (USD 2,500) per item, unless you have purchased optional supplemental insurance from us in writing.

For items valued above USD 2,500, we strongly recommend you carry your own jewelry insurance through your homeowner’s policy or a specialty jewelry insurer such as Jewelers Mutual.

Inspection at Pickup

You must inspect every item at the time of pickup. By accepting the item and signing the pickup ticket, you confirm that the repair is satisfactory and that no new damage occurred during our work. Claims for problems discovered after pickup must be made within sixty days under the workmanship warranty above.

Abandoned Property

If you do not pick up your item within 90 days of being notified that your repair is complete, we will send a final reminder by mail or email. If we still receive no response within 30 days after the reminder, the item will be considered abandoned. We reserve the right to sell or dispose of abandoned items to recover storage and repair costs, in accordance with California Business and Professions Code Section 21700 et seq. (the California Self-Storage Facility Act) and California Civil Code provisions on abandoned personal property.

Use of Our Website

You may use our website for personal, non-commercial purposes such as learning about our services, requesting an estimate, or contacting us. You may not:

• Copy, redistribute, or modify our website content without written permission.
• Use automated tools, scrapers, or bots to harvest content or contact information.
• Attempt to gain unauthorized access to our website, servers, or customer accounts.
• Submit false, misleading, or fraudulent information through our forms.

Intellectual Property

All content on this website — including text, photographs, logos, graphics, and design — is the property of Oxnard Jewelry Repair or used with permission. You may not reproduce, distribute, or create derivative works without our written consent.

Disclaimer of Warranties

The information on this website is provided “as is” for general informational purposes. We make no warranties that the website will be uninterrupted, error-free, or free from viruses. Specific repair pricing, turnaround times, and service availability are confirmed only at the time of your written estimate, not based on website information alone.

Limitation of Liability

To the maximum extent permitted by California law, Oxnard Jewelry Repair, its owners, employees, and contractors will not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of our website or services, including loss of profits, loss of business, or emotional distress.

Our direct liability for any claim related to a repair is limited as stated under “Risk of Loss or Damage” above.

Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any dispute arising from or related to these Terms or our services will be resolved in the state or federal courts located in Ventura County, California.

Before filing any lawsuit, you agree to first contact us in good faith to attempt to resolve the dispute informally. We will respond within 30 days.

Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the bottom shows the most recent revision. Continued use of our website or services after changes are posted means you accept the revised Terms.

Contact Us

Questions about these Terms? Reach out to us:

Oxnard Jewelry Repair
Phone: (805) 793-0262
Email: info@oxnardjewelryrepair.com
Website: oxnardjewelryrepair.com

Last Updated: June 24, 2026