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Introduction
This Privacy Policy describes how Oxnard Jewelry Repair (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website oxnardjewelryrepair.com, contact us by phone at (805) 793-0262, send us an email at info@oxnardjewelryrepair.com, or bring your jewelry to our Oxnard, California shop for service.
We respect your privacy and are committed to protecting the personal information you share with us. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect personal information you voluntarily provide to us when you request a quote, book a repair appointment, ask a question through our contact form, subscribe to updates, or drop off jewelry for service. The categories of information we collect include:
- Contact information: Your full name, phone number, email address, and physical address.
- Service details: Description of the jewelry or watch you want repaired, photos you upload, and the repair history of the item.
- Payment information: When you pay for a repair, your card details are processed by our payment processor (Stripe or Square). We do not store full credit card numbers on our servers.
- Website usage data: When you visit our website, we automatically collect your IP address, browser type, device type, the pages you view, the time you spend on each page, and the website that referred you. This data is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect to:
- Provide written repair estimates and complete the jewelry or watch repair work you request.
- Communicate with you about the status of your repair, including pickup notifications and follow-up questions.
- Process payments and issue receipts.
- Respond to your questions, complaints, or service requests.
- Send occasional service reminders, promotional offers, or care tips — only if you have opted in to receive marketing emails. You can unsubscribe at any time.
- Improve our website, services, and customer experience.
- Comply with legal obligations, including tax reporting and responding to lawful requests from government authorities.
Cookies and Tracking Technologies
Our website uses cookies to remember your preferences and to help us understand how visitors use the site. We also use Google Analytics and Google Search Console to measure website performance. These services may set cookies on your device. You can disable cookies through your browser settings, but some parts of the website may not function properly without them.
Sharing Your Information
We do not sell, rent, or trade your personal information. We share information only with the following categories of recipients:
- Service providers who help us run the business — payment processors, email delivery services, website hosting providers, and the call-tracking service we use to record service inquiries for quality assurance.
- Legal authorities when we are required by law, court order, or government request.
- Insurance companies or appraisers only with your explicit consent — for example, when you ask us to provide a repair estimate to your insurance carrier.
How Long We Keep Your Information
We keep repair records, including photos and customer details, for a minimum of seven years for warranty, tax, and legal compliance purposes. Website analytics data is retained for 26 months. Marketing email lists are retained until you unsubscribe.
Your Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to:
- Request a copy of the personal information we have about you.
- Request that we delete your personal information, subject to legal retention requirements.
- Opt out of any sale of personal information (we do not sell personal information).
- Not be discriminated against for exercising your privacy rights.
To exercise any of these rights, email us at info@oxnardjewelryrepair.com or call (805) 793-0262. We will respond within 45 days.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
Data Security
We use industry-standard security measures to protect your personal information, including encrypted connections (HTTPS) on our website, secure payment processing through PCI-compliant providers, locked storage for physical repair tickets, and limited employee access to customer records.
However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms and review sites such as Google, Yelp, and the Better Business Bureau. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the bottom of this page shows when the most recent changes were made. Significant changes will be highlighted on our homepage for at least 30 days.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, contact us:
Oxnard Jewelry Repair
Phone: (805) 793-0262
Email: info@oxnardjewelryrepair.com
Website: oxnardjewelryrepair.com
Last Updated: June 24, 2026